COVID-19 emergency food programme

During the COVID-19 pandemic, we are running an emergency food programme to protect children and their families from hunger. Hot meals and food packages are being made available, through a combination of home deliveries and collection points in the community, to ensure families on low incomes can put breakfast, lunch, and dinner on the table each day. A donation of just £10 can purchase the equivalent of 30 meals for a family at risk of hunger.

Make a donation today

Privacy Policy

1.       Introduction

1.1    We are committed to safeguarding the privacy of our website visitors.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

1.4    In this policy, “we”, “us” and “our” refer to Feeding Britain. For more information about us, see Section 14.

2.       Credit

2.1    This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3.       The personal data that we collect

3.1    In this Section 3 we have set out the general categories of personal data that we process.

3.2    We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number and postal address. The source of the contact data is you.  

3.3    We may process your website user account data (“account data“). The account data may include your information that you post to our website for publication on the internet including your user name, your profile pictures, the content of your posts and any peer to peer fundraising pages and any information you choose to send to us. The primary source of the account data is you.

3.4    We may process information relating to transactions, including donations made through our website. (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details relating to the appeal you are supporting. The source of the transaction data is you and card/bank details are collected by our website but stored by our payment processors and not by us.

3.5    We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.6    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system.

3.7    Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

4.       Purposes of processing and legal bases

4.1    In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2    Operations – We may process your personal data for the purposes of operating our website, enable your use of the services available on our website, the processing of donations, to send our email newsletter unless you inform us at any time you no longer wish to receive the newsletter, deal with enquiries and complaints made by you relating to our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our website.

4.3    Publications – We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent through completion of a published form.  

4.4    Relationships and communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, the maintenance of relationships, and the proper administration of our website.

4.5    Direct marketing – We may process contact data, account data and/or transaction data for the purposes of sending direct marketing communications in the form of an update newsletter by email and post. The legal basis for this processing is consent.

4.6    Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our charity. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website.

4.7    Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our charity records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our charity in accordance with this policy.

4.8    Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services, and the protection of others.

4.9    Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

5.       Providing your personal data to others

5.1    We may disclose your personal data to our website provider insofar as reasonably necessary for the purposes of them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources.

5.2    Your personal data held is in our website database.

5.3    We may disclose your personal data to any of our employees, officers, insurers, professional advisers and agents insofar as reasonably necessary for the purposes set out in this policy.

5.4    Financial transactions relating to our website are handled by our payment services providers, Stripe, GoCardless, and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your donations. You can find information about the payment services providers’ privacy policies and practices at Stripe: https://stripe.com/gb/privacy; GoCardless: https://gocardless.com/legal/privacy/; Paypal: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

5.5    In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6.       International transfers of your personal data

6.1    Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.

6.2    The hosting facilities for our website are situated in the United Kingdom.

6.3    You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7.       Retaining and deleting personal data

7.1    This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3    We will retain your personal data as follows:

(a)    contact data will be retained for a period of 7 years following the date of the most recent contact between you and us;

(b)    account data will be retained for a period of 7 years following the date of closure of the relevant account;

(c)    transaction data will be retained for a period of 7 years following the date of the transaction;

(d)    communication data will be retained for a period of 7 years following the date of the communication in question;

(e)    usage data will be retained for a period of 7 years following the date of collection.

7.4    Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8.       Your rights

8.1    In this Section 8, we have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)    the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure – you can ask us to erase your personal data;

(d)    the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e)    the right to object to processing – you can object to the processing of your personal data;

(f)    the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h)    the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4    You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

9.      Security of personal information

9.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

9.2    We will store all the personal information you provide on our, and where applicable our supplier’s, secure (password- and firewall-protected) servers. This may include data storage services provided in the Cloud.

9.3    All electronic financial transactions entered into through our website will be protected by encryption technology.

9.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

10.    Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 This privacy policy only governs our website and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them.  If you use any link on our website, we recommend you read the privacy policy of that website before sharing any personal or financial data

10.3 We operate a number of social media pages (including Facebook, Twitter, You Tube and Instagram).  Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information.  Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.

11.    About cookies

11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3  Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12.    Cookies that we use

12.1  We use cookies for the following purposes:

(a)    authentication and status – we use cookies to identify you when you visit our website and as you navigate our website;

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(f)    analysis – we use cookies to help us to analyse the use and performance of our website and services and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

10.2  The analytics cookies used by our website have the following names: _ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv

13.    Cookies used by our service providers

13.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2  We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

14.    Managing cookies

14.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647 (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2  Blocking all cookies will have a negative impact upon the usability of many websites.

14.3  If you block cookies, you will not be able to use all the features on our website.

15.    Amendments

15.1  We may update this policy from time to time by publishing a new version on our website.

15.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

16.    Our details

16.1  This website is owned and operated by Feeding Britain

16.2  We are registered in England and Wales under registration number 1163986, and our registered office is at 55 Tufton street, London, SW1P 3QL.

16.3  Our principal place of business is at 55 Tufton street, London, SW1P 3QL.

16.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website; or

(d)    by email, using the email address published on our website.

17.    Complaints

17.1  If you have a complaint about us, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities. You can make a complaint about a charity on their website at www.charity-commission.gov.uk.

17.2 If you’ve got a complaint about our fundraising activities you can also complain to the Fundraising Standards Board (FRSB). To find out whether a charity is an FRSB member and how to go about making a complaint, go to the FSRB public website at www.givewithconfidence.org.uk]

18.    Data protection officer

18.1  Our data protection officer’s contact details are: Andrew Forsey, 55 Tufton street, London, SW1P 3QL.